Customer Support Services

Tiered Portfolio of Support Offerings Puts Choices in Your Hand

HDS Support Services Portfolio

 

HDS Support Services Portfolio

HDS Support Services Portfolio

  • Win in an always-on world.
  • Optimize your return on investment.
  • Preempt issues before they disrupt your business.
Overview

3 Support Options Meet Your Specific Needs and Extend Your Benefits

Put your trust in HDS so you can focus on what matters: innovating and growing your business. Enterprise or modular environment, whatever service level is required, we're here for you.

Hitachi Data Systems' (HDS) support options will match your business, operational, and financial requirements. And no matter what support option you choose, our Hi-Track Remote Monitoring system will monitor, assess and analyze your environment, 24/7.

Let us show you how to protect and enhance your investment. Then, rely on us to keep your business up and running at peak performance.

Premium Support:

  • White-glove service that's simply unsurpassed in the industry.
  • Around-the-clock, 24/7 Global Services support.
  • Targeted on-site response and replacement parts delivery time within 4 hours for severe issues.
  • Microcode/firmware updates 24/7 with on-site delivery.
  • Ideal for business-critical environments where an immediate response and business continuity are essential.

Standard Support:

  • Targeted on-site response and replacement parts delivery time within 4 hours for the most disruptive issues.
  • Same-day support during local business hours for less severe issues.
  • Microcode and firmware updates during local business hours.
  • Ideal for environments requiring a timely response.

Weekday Basic Support:

  • On-site support and replacement parts delivery next business day.
  • Microcode and firmware updates during local business hours.
  • This foundational plan is ideal when only elementary coverage is needed.

Support Services Portfolio Designed for You

  • Learn more about our proactive support services options to help you remove risk.
  • Ask your Hitachi Data Systems account representative or preferred partner about the target service level objectives that best fit your organization's needs.

Resources