Support : Global Services Area

This document reflects Hitachi Data Systems (HDS) geographic service coverage. Hitachi Data Systems has service centers in each of these locations and can provide same-day service within 50 miles / 80 kilometers. Service levels and committed response times outside of the noted locations and service zones are subject to local service management approval. Accelerated service levels or response times, other than same-day service, even within the service zones, also requires local service management approval.

A service center is defined as a location where there is Hitachi Data Systems trained personnel dedicated to providing service on its own products. Hitachi Data Systems reserves the right to use both its own (HDS) personnel as well as subcontractors to provide onsite and remote services.

The service center locations are subject to change, additions and deletions, without notice. Hitachi Data Systems will make every effort to ensure that there is no adverse effect to any customer due to any changes in the geographic service coverage

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Europe/Middle East/Africa HDS Direct Support

Country/Province/State Service Locations
Austria Vienna, Salzburg, Innsbruck Linz, Graz, Wien
Belgium & Luxemburg Brussels, Gent
Denmark Copenhagen, Aarhus, Haderslev
Finland Espoo
France Aix, Angers, Bordeaux, Dijon, Lille, Lyon, Macon, Marseille, Metz, Montpellier, Nancy, Nantes, Paris, Rennes, Strasbourg, Tours
Germany Berlin, Dusseldorf, Frankfurt, Hamburg, Hanover, Koeln, Mannheim, Munchen, Munster, Nuernberg, Stuttgart, Leipzig, Magdeburg
Ireland Dublin (Managed out of UK)
Israel Tel Aviv
Italy Milan, Rome,Padua, Turin, Parma, Bologna, Naples, Bari
Monaco
Netherlands Amsterdam, Zaltbommel
Norway Oslo
Spain Barcelona, Madrid, Zaragoza, Bilbao, Palma de Mallorca, Santiago de Compostela, Valencia, Santander, Sevilla
Republic of South Africa Cape Town, Johannesburg, Durban
Sweden Gothenburg, Stockholm, Sundsvall. Malmo can also be maintained from Denmark.
Switzerland Basel, Bern, Geneva, Lugano, Luzern, St Gallen, Zurich
Turkey Istanbul, Ankara
United Kingdom Birmingham, Bristol, Edinburgh, London, Manchester

Asia Pacific HDS Direct Support

Country/Province/State Service Locations
Australia Adelaide, Brisbane, Canberra,Melbourne, Perth, Sydney
China North Region Beijing, Changchun, Jinan, Xi'an, Urumuqi, Shenyang, Yinchuan
East Region Shanghai, Nanjing, Suzhou, Hangzhou, Wuhan, Nanchang, Hefei
South Region Guangzhou, Fuzhou, Nanning, Shenzhen, Changsha
West Region Chengdu, Chongqian, Lasha, Kunming
Hong Kong Hong Kong
India Mumbai, Bangalore, New Delhi, Pune, Hyderabad, Chennai
Macau Macau
New Zealand Auckland, Wellington
Singapore Singapore

Latin America HDS Direct Support

Country/Province/State Service Locations
Argentina Buenos Aires
Brazil Sao Paulo, Brasilia, Rio De Janeiro, Belo Horizonte, Curitiba, Porto Alegre
Chile Santiago
Colombia Bogota
Mexico Mexico City, Monterey

North America HDS Direct Support

Country/Province/State Service Locations
Alabama Birmingham
Arizona Phoenix, Tucson
Arkansas Little Rock, Bentonville
California Sacramento, San Francisco, San Jose, Los Angeles, San Diego.
Colorado Denver
Connecticut Greenwich, Hartford
Delaware Wilmington
Florida Jacksonville, Miami, Orlando, Tampa
Georgia Atlanta, Columbus
Iowa Des Moines
Illinois Chicago, Bloomington
Indiana Indianapolis
Kentucky Louisville
Maryland Baltimore
Massachusetts Boston
Michigan Detroit, Grand Rapids
Minnesota Minneapolis
Mississippi Jackson
Missouri Kansas City, St. Louis
Nebraska Omaha
Nevada Las Vegas
New Jersey Somerset
New Mexico Albuquerque
New York Albany, New York City, Buffalo
North Carolina Charlotte, Raleigh
Ohio Cincinnati, Cleveland, Columbus
Oklahoma Oklahoma City, Tulsa
Oregon Portland
Pennsylvania Philadelphia, Pittsburgh
South Carolina Columbia, Greenville
Tennessee Memphis, Nashville
Texas Austin, Dallas, Houston, San Antonio
Utah Salt Lake City
Virginia Richmond
Washington Seattle
Washington D.C. District of Columbia
Wisconsin Milwaukee, Madison
Alberta Calgary, Edmonton
British Columbia Vancouver, Victoria
Manitoba Winnipeg
Ontario Ottawa, Toronto
Quebec Montreal, Quebec City

Americas Direct / M&S

Country HDS Direct SupportM&S Support
Argentina YY
Barbados  Y
Belize  Y
Bermuda  Y
Bonaire, St. Eustatiusand Saba  Y
British Virgin Islands  Y
Brazil Y 
Canada Y 
Cayman Islands  Y
Chile Y 
Colombia Y 
Costa Rica  Y
Dominica  Y
Dominican Republic  Y
Ecuador  Y
El Salvador  Y
Guadalope  Y
Guatemala  Y
Guyana  Y
Haiti  Y
Honduras  Y
Jamaica  Y
Mexico Y 
Nicaragua  Y
North America Y 
Panama  Y
Paraguay  Y
Peru  Y
Puerto Rico  Y
Saint Kittds and Nevis  Y
St. Vincent and Grenada  Y
St Marteen  Y
St. Lucia  Y
Surinam  Y
Trinidad/Tobago  Y
United States YY
Uruguay  Y
Venezuela  Y

APAC Direct / M&S

Country HDS Direct SupportM&S Support
Australia Y 
China YY
Hong Kong YY
India YY
Indonesia  Y
Macau Y 
Malaysia  Y
New Zealand  Y
Philippines  Y
Singapore YY
South Korea  Y
Sri Lanka  Y
Taiwan  Y
Thailand  Y
Vietnam  Y

EMEA Direct / M&S

Country HDS Direct SupportM&S Support
Algeria  Y
Austria Y 
Azerbaijan  Y
Bahrain  Y
Belarus  Y
Belgium Y 
Bosnia  Y
Botswana  Y
Bulgaria  Y
Croatia  Y
Cyprus  Y
Czech Republic  Y
Denmark Y 
Egypt  Y
Estonia  Y
Finland Y 
France Y 
Germany Y 
Greece  Y
Hungary  Y
Ireland Y 
Israel Y 
Italy Y 
Ivory Coast  Y
Jordan  Y
Kazakhstan  Y
Kenya  Y
Kingdom of Saudi Arabia  Y
Krygystan  Y
Kuwait  Y
Latvia  Y
Lithuania  Y
Luxemburg Y 
Macedonia  Y
Malawi  Y
Mali  Y
Malta  Y
Manturia  Y
Mauritius  Y
Moldova  Y
Monaco Y 
Montenegro  Y
Morocco  Y
Mozambique Y 
Namiba  Y
Nigeria  Y
Netherlands Y 
Norway Y 
Oman  Y
Pakistan  Y
Poland  Y
Portugal  Y
Romainia  Y
Russia YY
Saudi Arabia  Y
Senegal  Y
Serbia  Y
Slovakia  Y
Slovenia  Y
South Africa Y 
Spain Y 
Sweden Y 
Switzerland Y 
Tanzania  Y
Tunisia  Y
Turkey Y 
UAE  Y
Uganda  Y
Ukraine  Y
United Kingdom Y 
Yemen  Y