Support : Global Services Area

This document reflects Hitachi Data Systems (HDS) geographic service coverage. Hitachi Data Systems has service centers in each of these locations and can provide same-day service within 50 miles / 80 kilometers. Service levels and committed response times outside of the noted locations and service zones are subject to local service management approval. Accelerated service levels or response times, other than same-day service, even within the service zones, also requires local service management approval.

A service center is defined as a location where there is Hitachi Data Systems trained personnel dedicated to providing service on its own products. Hitachi Data Systems reserves the right to use both its own (HDS) personnel as well as subcontractors to provide onsite and remote services.

The service center locations are subject to change, additions and deletions, without notice. Hitachi Data Systems will make every effort to ensure that there is no adverse effect to any customer due to any changes in the geographic service coverage

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Europe/Middle East/Africa HDS Direct Support

Country/Province/State Service Locations
Austria Vienna, Salzburg, Innsbruck Linz, Graz, Wien
Belgium & Luxemburg Brussels, Gent
Denmark Copenhagen, Aarhus, Haderslev
Finland Espoo
France Aix, Angers, Bordeaux, Dijon, Lille, Lyon, Macon, Marseille, Metz, Montpellier, Nancy, Nantes, Paris, Rennes, Strasbourg, Tours
Germany Berlin, Dusseldorf, Frankfurt, Hamburg, Hanover, Koln, Mannheim, Munchen, Munster, Nurnberg, Saarbrucken, Stuttgart, Wiesbaden, Wolfsburg
Ireland Dublin (Managed out of UK)
Israel Tel Aviv, Jerusalem
Italy Milan, Rome,Padua, Turin, Parma, Bologna, Naples, Bari
Monaco
Netherlands Amsterdam, Zaltbommel
Norway Oslo
Spain Barcelona, Madrid, Zaragoza, Bilbao, Palma de Mallorca, Santiago de Compostela, Valencia
Republic of South Africa Cape Town, Johannesburg
Sweden Gothenburg, Malmo, Stockholm, Sundsvall. Malmo can also be maintained from Denmark.
Switzerland Basel, Bern, Geneva, Lugano, Luzern, St Gallen, Zurich
Turkey Istanbul, Ankara, Izmir
United Kingdom Birmingham, Briston, Edinburgh, London, Manchester

Asia Pacific HDS Direct Support

Country/Province/State Service Locations
Australia Adelaide, Brisbane, Canberra,Melbourne, Perth, Sydney
China North Region Beijing, Changchun, Jinan, Xi'an, Urumuqi, Shenyang, Yinchuan
East Region Shanghai, Nanjing, Suzhou, Hangzhou, Wuhan, Nanchang, Hefei
South Region Guangzhou, Fuzhou, Nanning, Shenzhen, Changsha
West Region Chengdu, Chongqian, Lasha, Kunming
Hong Kong Hong Kong
India Mumbai, Bangalore, New Delhi, Pune, Hyderabad, Chennai
Macau Macau
New Zealand Auckland, Wellington
Singapore Singapore

Latin America HDS Direct Support

Country/Province/State Service Locations
Argentina Buenos Aires
Brazil Sao Paulo, Brasilia, Rio De Janeiro
Chile Santiago
Columbia Bogota
Mexico Mexico City, Monterey

North America HDS Direct Support

Country/Province/State Service Locations
Alabama Birmingham
Arizona Phoenix, Tucson
Arkansas Little Rock, Bentonville
California Sacramento, San Francisco, San Jose, Los Angeles, San Diego.
Colorado Denver
Connecticut Greenwich, Hartford
Delaware Wilmington
Florida Jacksonville, Miami, Orlando, Tampa
Georgia Atlanta, Columbus
Iowa Des Moines
Illinois Chicago, Bloomington
Indiana Indianapolis
Kentucky Louisville
Maryland Baltimore
Massachusetts Boston
Michigan Detroit, Grand Rapids
Minnesota Minneapolis
Mississippi Jackson
Missouri Kansas City, St. Louis
Nebraska Omaha
Nevada Las Vegas
New Jersey Somerset
New Mexico Albuquerque
New York Albany, New York City, Buffalo
North Carolina Charlotte, Raleigh
Ohio Cincinnati, Cleveland, Columbus
Oklahoma Oklahoma City, Tulsa
Oregon Portland
Pennsylvania Philadelphia, Pittsburgh
South Carolina Columbia, Greenville
Tennessee Memphis, Nashville
Texas Austin, Dallas, Houston, San Antonio
Utah Salt Lake City
Virginia Richmond
Washington Seattle
Washington D.C. District of Columbia
Wisconsin Milwaukee, Madison
Alberta Calgary, Edmonton
British Columbia Vancouver, Victoria
Manitoba Winnipeg
Ontario Ottawa, Toronto
Quebec Montreal, Quebec City

Europe/Middle East/Africa Maintenance & Support Providers

Country/Province/State Maintenance & Support Provider
Algeria SOCARAM
Azerbaijan CASPEL
Bahrain Naizak/STME
Belarus QCENTER
Botswana  
Bulgaria S & T, GRAMMA NET
Croatia S & T, Computech, SPAN, Senso
Cyprus Hellenic Technical Enterprises Ltd
Czech Republic MHM, Comparex CZ, 3S.cz.s.r.o
Egypt STME
Estonia Microlink
Georgia  
Ghana  
Greece GDB, Interkam
Hungary Albacomp, MHM, HumanoIT kft, Sysman Infomatikai Zrt, Invigor Kft, Racionet Zrt
Iceland  
Ivory Coast IB-Ivory Coast
Jordan STME
Kazakhstan Elsi Tech, Atacom
Kenya Computech; WIPRO
Kuwait STME
Kyrgystan Via Russia
Latvia Proact Latvia
Lithuania Proact Lithuania
Macedonia S & T
Malta ICT ltd.
Malawi Via SSA
Mali Via North Africa
Mauruitania Via North Africa
Mauritius Via SSA
Moldova DAAC System Integrator SRL
Morocco IB Maroc, Wincor, Dimension DATA
Mozambique Emoze
Nambia Via SSA
Nigeria Computer Warehouse Group;
Oman STME
Pakistan Tech Access Pakistan
Poland ATM, Big Vent, Wasko SA, S&T,Alstor, Comparex Poland, Solidex
Portugal CESCE
QatarSTME
RomaniaSTAR, Omnilogic, Ness
Russia Atlantis,Asteros, Arteks Technologies, CROC, Corinfotech, ITECO, iCore, JET, Kraftway Computers, Lanit, Marvell, Merlion, NVision, Technoserv, Telecom-Gurad, Tatintek, I-Teco, VCCt
Saudi ArabiaRiyahd-Al Moammar Information Systems Co. Dammam- Abdulla Fouad Holding Co
SenegalIB Senegal
SerbiaSAGA
SlovakiaMHM, POSAM
SloveniaS&T, Marand, Comparex
SwazilandVia South Africa
TanzaniaComputech
TunisiaTMI
UAESTMS, STMS/MDS
UgandaComputech, Computer Warehouse Group, Wipro
UkraineJet Technoserv, SI BIS, S&T, BMS Consulting, Integrity Vision, MUK
YemenMDS

Asia Pacific Maintenance & Support Providers

Country/Province/State Maintenance & Support Provider
China Digital China, Zarva, Deep Thought, Times Jinhong, Systex, Visionsky, ECS China, UEC China, Vision Sky, ESC, Beijing Vasadata
Hong Kong PCCW, Dautomated Systems, Automated Systems, ACW
India HCL, Wipro, Accel, iValue, Locuz, Redington, Value
Indonesia Mitra Integrasi Informatika, Mega Komputindo Lestari, Berca, Master system Infotama, Multi Solusindo Handal Teknologi, Pansisfo, Ingram Micro Indonesia
Korea HIS, LGH
Malaysia Ingram MicroMY, GCIS, Originex Networks, FST
New Zealand Acer NZ ,Revera
Philippines Yutivo, ATI, Trends, Ardent, INFO Storage
Singapore Ingram, Transition, Frontline, Softsource, Amnet, Pro-Datech, JOS, NCS, PTC, CSC, ST Electronics, ECS, Whizz-Work
South Korea HIS, LGH
Sri Lanka MIT, SAT, KBSL
Taiwan Acer, Dawning, E-TEC, HAT, Stark, Taifon, SilverShine Sysage,
Thailand Stream-IT Consulting, Ingram Micro, ACER, Yip In Tsoi, MFEC, nForce, G-Able, Vintcom
Vietnam Microtec. SV-Tech, OITC, SaoBacDau, VSIS

Latin America Maintenance & Support Providers

Country/Province/State Maintenance & Support Provider
Argentina Storux
Barbados Fujitsu
Belize Grupo Cesa
Bermuda Fujitsu
Bonaire, St. Eustatiusand Saba Fujitsu
British Virgin Islands Fujitsu
Cayman Islands Fujitsu
Costa Rica Grupo Cesa
Dominica Fujitsu
Dominican Republic Multicomputos
Ecuador Maint
El Salvador SSA Sistemas (ASP)
Guadalope Fujitsu
Guatemala GrupoCesa
Guyana Fujitsu
Hati Fujitsu Transaction Ltd
Honduras Grupo Csea
Jamaica Fujitsu Transaction Ltd
Nicaragua SSA Sistemas
Panama SSA Sistemas
Paraguay Data Systems, Logicalis
Peru Storage Data
Puerto Rico Rafael Rosario & Associates
Saint Kittds and Nevis Fujitsu
St. Vincent and Grenanda Fujitsu
St. Marteen Fujitsu
St. Lucia Fujitsu
Suriname Fujitsu
Trinidad/Tobago Fujitsu
Uruguay Logicallis
Venezuela ESC Global Solutions, SanNet Soluciones, Organizacion Procyon

Americas Direct / M&S

Country HDS Direct SupportM&S Support
Argentina YY
Barbados  Y
Belize  Y
Bermuda  Y
Bonaire, St. Eustatiusand Saba  Y
British Virgin Islands  Y
Brazil Y 
Canada Y 
Cayman Islands  Y
Chile Y 
Colombia Y 
Costa Rica  Y
Dominica  Y
Dominican Republic  Y
Ecuador  Y
El Salvador  Y
Guadalope  Y
Guatemala  Y
Guyana  Y
Haiti  Y
Honduras  Y
Jamaica  Y
Mexico Y 
Nicaragua  Y
North America Y 
Panama  Y
Paraguay  Y
Peru  Y
Puerto Rico  Y
Saint Kittds and Nevis  Y
St. Vincent and Grenada  Y
St Marteen  Y
St. Lucia  Y
Surinam  Y
Trinidad/Tobago  Y
United States YY
Uruguay  Y
Venezuela  Y

APAC Direct / M&S

Country HDS Direct SupportM&S Support
Australia Y 
China YY
Hong Kong YY
India YY
Indonesia  Y
Macau Y 
Malaysia  Y
New Zealand  Y
Philippines  Y
Singapore YY
South Korea  Y
Sri Lanka  Y
Taiwan  Y
Thailand  Y
Vietnam  Y

EMEA Direct / M&S

Country HDS Direct SupportM&S Support
Algeria  Y
Austria YY
Azerbaijan  Y
Bahrain  Y
Belarus  Y
Belgium Y 
Bosnia  Y
Botswana  Y
Bulgaria  Y
Croatia  Y
Cyprus  Y
Czech Republic  Y
Denmark Y 
Egypt  Y
Estonia  Y
Finland Y 
France Y 
Germany Y 
Greece  Y
Hungary  Y
Ireland Y 
Israel Y 
Italy Y 
Ivory Coast  Y
Jordan  Y
Kazakhstan  Y
Kenya  Y
Kingdom of Saudi Arabia  Y
Krygystan  Y
Kuwait  Y
Latvia  Y
Lithuania  Y
Luxemburg Y 
Macedonia  Y
Malawi  Y
Mali  Y
Malta  Y
Manturia  Y
Mauritius  Y
Moldova  Y
Monaco Y 
Montenegro  Y
Morocco  Y
Mozambique Y 
Namiba  Y
Nigeria  Y
Netherlands Y 
Norway Y 
Oman  Y
Pakistan  Y
Poland  Y
Portugal  Y
Romania  Y
Russia YY
Saudi Arabia  Y
Senegal  Y
Serbia  Y
Slovakia  Y
Slovenia  Y
South Africa Y 
Spain Y 
Sweden Y 
Switzerland Y 
Tanzania  Y
Tunisia  Y
Turkey Y 
UAE  Y
Uganda  Y
Ukraine  Y
United Kingdom Y 
Yemen  Y