Customer Support Services

Support for an Always-On World


Trust Hitachi Data Systems to help protect your investment and keep your business up and running at peak performance

Find the Support That Best Serves Your Business

Our support options are designed to match your business, operational and financial requirements while freeing you to innovate and grow your business. All support offerings include our Hi-Track Remote Monitoring system, which will continually monitor and analyze your environment.


Our white-glove service offers immediate support for business-critical environments with 24/7 on-site responses and rush delivery of replacement parts.

Standard support offers prompt on-site response to disruptive issues, and preventive maintenance and microcode updates during local business hours.

Weekday Basic support covers essential operations. We provide routine maintenance during local business hours and next-business-day on-site support.

Take Support to the Next Level With Personalized, Value-Added Services

Flexible and tiered, our Preferred Customer Services portfolio is designed with your needs in mind. Our goal is to save you time, help you control costs, and accelerate responses to your unique business requirements.

One Portfolio. Many Benefits.

Take advantage of expert assistance for planned activities not covered under an HDS support service plan.

Augment your IT staff with dedicated, proactive support to help manage your IT challenges.

Discover greater efficiencies with centralized support for your storage system migration.

Optimize performance and improve visibility into daily operations with timely, detailed reporting.

Make sensitive data inaccessible with media eradication, destruction or
e-waste management.

Safeguard your sensitive data, prevent external disclosure and meet security requirements.


Secure, Effective 24/7 Support
Guard against unforeseen disruption and protect your data 24/7 with the Hi-Track Remote Monitoring system.
Plan End-of-Life Transitions
Use our official end-of-life policy to create a product planning strategy for Hitachi-branded products, and transition to new offerings.
Supplement Your IT Expertise
Find out how the remote support option from Hitachi Data Systems helps you manage your IT environment.
Understand Customer Support
See the scope of Hitachi support services and what's covered under an HDS warranty and maintenance service agreement.
Retain Your Disk Drives
Modify our standard maintenance agreement to meet your security requirements with our disk-retention option.
Take Advantage of Next-Level Support
Learn how Preferred Customer Services from Hitachi Data Systems can help you realize greater efficiencies and achieve business outcomes.