Global Services Area - Hitachi Data Systems

Hitachi - Inspire the Next

Support : Global Services Area

This document reflects Hitachi Data Systems (HDS) geographic service coverage. Hitachi Data Systems has service centers in each of these locations and can provide same-day service within 50 miles / 80 kilometers. Service levels and committed response times outside of the noted locations and service zones are subject to local service management approval. Accelerated service levels or response times, other than same-day service, even within the service zones, also requires local service management approval.

A service center is defined as a location where there is Hitachi Data Systems trained personnel dedicated to providing service on its own products. Hitachi Data Systems reserves the right to use both its own (HDS) personnel as well as subcontractors to provide onsite and remote services.

The service center locations are subject to change, additions and deletions, without notice. Hitachi Data Systems will make every effort to ensure that there is no adverse effect to any customer due to any changes in the geographic service coverage

Download Global Services Area PDF

Europe/Middle East/Africa HDS Direct Support

Country/Province/State Service Locations
Austria Vienna, Salzburg, Innsbruck Linz, Graz, Wien
Belgium & Luxemburg Brussels, Gent
Denmark Copenhagen, Aarhus, Haderslev
Finland Espoo
France Aix, Angers, Bordeaux, Dijon, Lille, Lyon, Macon, Marseille, Metz, Montpellier, Nancy, Nantes, Paris, Rennes, Strasbourg, Tours
Germany Berlin, Dusseldorf, Frankfurt, Hamburg, Hanover, Koln, Mannheim, Munchen, Munster, Nurnberg, Saarbrucken, Stuttgart, Wiesbaden, Wolfsburg
Ireland Dublin (Managed out of UK)
Israel Tel Aviv, Jerusalem
Italy Milan, Rome,Padua, Turin, Parma, Bologna, Naples, Bari
Monaco
Netherlands Amsterdam, Zaltbommel
Norway Oslo
Spain Barcelona, Madrid, Zaragoza, Bilbao, Palma de Mallorca, Santiago de Compostela, Valencia
Republic of South Africa Cape Town, Johannesburg
Sweden Gothenburg, Malmo, Stockholm, Sundsvall. Malmo can also be maintained from Denmark.
Switzerland Basel, Bern, Geneva, Lugano, Luzern, St Gallen, Zurich
Turkey Istanbul, Ankara, Izmir
United Kingdom Birmingham, Briston, Edinburgh, London, Manchester

Asia Pacific HDS Direct Support

Country/Province/State Service Locations
Australia Adelaide, Brisbane, Canberra,Melbourne, Perth, Sydney
China North Region Beijing, Changchun, Jinan, Xi'an, Urumuqi, Shenyang, Yinchuan
East Region Shanghai, Nanjing, Suzhou, Hangzhou, Wuhan, Nanchang, Hefei
South Region Guangzhou, Fuzhou, Nanning, Shenzhen, Changsha
West Region Chengdu, Chongqian, Lasha, Kunming
Hong Kong Hong Kong
India Mumbai, Bangalore, New Delhi, Pune, Hyderabad, Chennai
Macau Macau
New Zealand Auckland, Wellington
Singapore Singapore

Latin America HDS Direct Support

Country/Province/State Service Locations
Argentina Buenos Aires
Brazil Sao Paulo, Brasilia, Rio De Janeiro
Chile Santiago
Columbia Bogota
Mexico Mexico City, Monterey
Venezuela Caracas

North America HDS Direct Support

Country/Province/State Service Locations
Alabama Birmingham
Arizona Phoenix, Tucson
Arkansas Little Rock, Bentonville
California Sacramento, San Francisco, San Jose, Los Angeles, San Diego.
Colorado Denver
Connecticut Greenwich, Hartford
Delaware Wilmington
Florida Jacksonville, Miami, Orlando, Tampa
Georgia Atlanta, Columbus
Iowa Des Moines
Illinois Chicago, Bloomington
Indiana Indianapolis
Kentucky Louisville
Maryland Baltimore
Massachusetts Boston
Michigan Detroit, Grand Rapids
Minnesota Minneapolis
Mississippi Jackson
Missouri Kansas City, St. Louis
Nebraska Omaha
Nevada Las Vegas
New Jersey Somerset
New Mexico Albuquerque
New York Albany, New York City, Buffalo
North Carolina Charlotte, Raleigh
Ohio Cincinnati, Cleveland, Columbus
Oklahoma Oklahoma City, Tulsa
Oregon Portland
Pennsylvania Philadelphia, Pittsburgh
South Carolina Columbia, Greenville
Tennessee Memphis, Nashville
Texas Austin, Dallas, Houston, San Antonio
Utah Salt Lake City
Virginia Richmond
Washington Seattle
Washington D.C. District of Columbia
Wisconsin Milwaukee, Madison
Alberta Calgary, Edmonton
British Columbia Vancouver, Victoria
Manitoba Winnipeg
Ontario Ottawa, Toronto
Quebec Montreal, Quebec City

Europe/Middle East/Africa Authorized Service Providers

Country/Province/State Authorized Service Provider
Algeria SOCARAM
Azerbaijan CASPEL LLC
Belarus Q Centre LLC
Bulgaria S&T Bulgaria e.o.o.d., Stone Computers AD
Croatia Computech, itSoft d.o.o
Cyprus Hellenic Technical Enterprises Ltd
Czech Republic 3S.cz, s.r.o., AGORA plus, a.s., Comparex CZ, DNS a.s., IMPROMAT-COMPUTER s.r.o., MHM computer a.s.
Estonia Proact Estonia AS
Georgia ORIENT LOGIC
Greece interkam
Hungary HumanoIT Kft., Invigor Kft., MHM Computer Hungaria Kft., Sysman Informatikai Zrt.
Kazakhstan ATACOM, ELSI Tech Co.
Latvia Proact IT Latvia SIA
Lithuania Proact Lietuva UAB
Luxembourg Post Telecom PSF S.A., Simac PSF sa Luxembourg, Telindus Luxembourg
Malta ICT Ltd
Moldova DAAC System Integrator SRL
Morocco IB Maroc.com SA
Norway Proact IT Norge AS
Oman Nasma Telecommunications LLC
Pakistan Synergy Computers (Pvt.) Ltd, Teamsun Technology Pakistan Private Limited, TechAccess Pakistan (Pvt.) Ltd.
Poland Advatech Sp. z.o.o., Alstor T. Szukala i wsp. Sp.j., Atende S.A., BiG Vent S.A., Biuro Informatyczno-Wdrozeniowe Koncept Sp. Z o.o., COMPAREX Poland Sp. z o.o., Infonet Projekt SA, IT.EXPERT SP.Z O.O, S&T Services Polska Sp. z o.o., SOLIDEX S.A., Technology space, WASKO S.A.,
Portugal CESCE Solucoes Informaticas, S.A.
Qatar Salam Technology
Republic of Serbia SAGA d.o.o Belgrade
Romania Kapsch Romani, Provision Software Division SRL, Star Storage S.R.L.
Russian Federation Arteks Technology LLC, Asteros, AT Consulting LLC, CROC incorporated, Dominant Trade OY, Atlantis Communications, CORINFOTECH, CROC incorporated, Dominant Trade OY, i-Core, i-teco, Jet Infosystems, Kraftway computers LTD, LANIT Int'l Ltd, LLC VC Computer Trade, Merlion, NVision Group (RegionCom), Open Technologies, Tatintec, TechnoServ A/S, TelecomGuard
Saudi Arabia Abdulla Fouad Holding Co
Slovakia 3S.sk, spol. s r.o., BONET Systems s.r.o., PosAm, spol.s.r.o., Tempest, a.s.
Slovenia Marand d.o.o., S&T Slovenija d.d.
Tunisia TMI
Ukraine BMS Consulting, Integrity Vision LLC, JSC Incom, MUK Express Ltd, SI BIS, Technoserv Ukraine
United Arab Emirates ACCEL FRONTLINE JLT, Americana Computer Systems, LLC., ISIT AE FZ LLC, Mideast Data Systems, STME - EMEA, Tech Access

Asia Pacific Authorized Service Providers

Country/Province/State Authorized Service Provider
Australia Acer
China Digital China, Lenovo, Zarva, Deep Thought, Times Jinhong, Systex, Visionsky, ECS China, UEC China
Hong KongDigital China, PCCW, ACW
IndiaHCL, Wipro, Accel, iValue, Locuz Enterprise
IndonesiaMitra Integrasi Informatika, Mega Komputindo Lestari, Berca, Master system Infotama, Multi Solusindo Handal Teknologi, Pansisfo, Ingram Micro Indonesia
KoreaHIS, LGH
MalaysiaIngram MicroMY, BNA, GCIS, Originex Networks
New ZealandAcer NZ ,Revera
PhilippinesYutivo, ATI, Trends
SingaporeIngram, Transition, Frontline, Softsource, Amnet, Pro-Datech, JOS, NCS, PTC, CSC, ST Electronics, ECS, Whizz-Work
South KoreaHIS, LGH
Sri LankaMIT
TaiwanAcer, Dawning, E-TEC, HAT, Stark, Taifon, SilverShine Sysage
ThailandStream-IT Consulting, Ingram Micro, ACER, Yip In Tsoi, MFEC, nForce, G-Able, Vintcom
VietnamMicrotec. SV-Tech, OITC, SaoBacDau

Latin America Authorized Service Providers

Country/Province/State Authorized Service Provider
Belize Grupo Cesa
Bolivia ITC
ChileProvertis, ACT, Intesis
Costa RicaGrupo Cesa
CaribbeanFujitsu
Central AmericaCESA and SSA
ColumbiaNASCO
Dominican RepublicMulticomputos
EcuadorMaint
El SalvadorSSA Sistemas (ASP)
GuatemalaGrupoCesa
HatiFujitsu Transaction Ltd
HondurasGrupo Csea
JamaicaFujitsu Transaction Ltd
NicaraguaSSA Sistemas
PanamaSSA Sistemas
ParaguayData Systems, Logicalis
PeruStorage Data
Puerto RicoRafael Rosario & Associates
UruguayLogicallis
VenezuelaSannet

Americas Direct / ASP

Country HDS Direct SupportASP Support
Argentina Y 
Belize  Y
Brazil Y 
Canada Y 
Caribbean  Y
Central America  Y
Chile Y 
Colombia Y 
Costa Rica  Y
Dominican Republic  Y
Ecuador  Y
El Salvador  Y
Guatemala  Y
Haiti  Y
Honduras  Y
Jamaica  Y
Mexico Y 
Nicaragua  Y
North America Y 
Panama  Y
Paraguay  Y
Peru  Y
Puerto Rico  Y
Trinidad/Tobago  Y
United States YY
Uruguay  Y
Venezuela Y 

APAC Direct / ASP

Country HDS Direct SupportASP Support
Australia YY
China YY
Hong Kong YY
India YY
Indonesia  Y
Macau Y 
Malaysia  Y
Philippines  Y
New Zealand YY
Singapore YY
South Korea  Y
Sri Lanka  Y
Taiwan  Y
Thailand  Y
Vietnam  Y

EMEA Direct / ASP

Country HDS Direct SupportASP Support
Algeria  Y
Austria YY
Azerbaijan  Y
Bahrain  Y
Belarus  Y
Belgium Y 
Bosnia  Y
Bulgaria  Y
Croatia  Y
Cyprus  Y
Czech Republic  Y
Denmark Y 
Egypt  Y
Estonia  Y
Finland Y 
France Y 
Germany Y 
Greece  Y
Hungary  Y
Ireland Y 
Israel Y 
Italy Y 
Ivory Coast  Y
Jordan  Y
Kazakhstan  Y
Kenya  Y
Kingdom of Saudi Arabia  Y
Kuwait  Y
Latvia  Y
Lithuania  Y
Luxemburg Y 
Macedonia  Y
Malta  Y
Moldova  Y
Monaco Y 
Montenegro  Y
Morocco  Y
Mozambique Y 
Nigeria  Y
Netherlands Y 
Norway Y 
Oman  Y
Pakistan  Y
Poland  Y
Portugal  Y
Qatar  Y
Romania  Y
Russia YY
Saudi Arabia  Y
Senegal  Y
Serbia  Y
Slovakia  Y
Slovenia  Y
South Africa Y 
Spain Y 
Sweden Y 
Switzerland Y 
Tanzania  Y
Tunisia  Y
Turkey Y 
UAE  Y
Uganda  Y
Ukraine  Y
United Kingdom Y 
Yemen  Y

Connect With Us

Develop data into useful information and innovation. The right information lets your experts uncover new opportunities for your organization and innovate with information.