Global Services : Manage

Our Managed Services combine the industry’s best people, products, tools and methodologies to maximize the return on your storage IT investments.

No time or qualified resources? No problem. Our onsite and remote consultants deliver the exact assistance, knowledge and support you need, exactly when you need it and for as long as you need it. We can develop flexible approaches to optimize performance, successfully manage and carefully align your storage environment to your established service level requirements.

We apply Information Technology Infrastructure Library (ITIL) principles and Hitachi Data Systems best practices to manage your infrastructure. This ranges from zoning and storage allocations to 24/7 monitoring, performance assessments and health checks to fully managed support.

Our team of experts will help you:

• Lower risk
• Reduce operational costs
• Fill critical staff or skill set gaps
• Improve operational efficiencies
• Meet service level objectives
• Optimize your technology investment

Our customizable Managed Services include:

• Capacity Documentation and Process Improvement
• Planning, Performance Reporting and Health Checks
• Utilization and Chargeback and Replication Reporting and Management
• Problem Analysis and Resolution
• Change Control and Governance
• Remote Monitoring and Administration

• Residency Services
• Remote Operational Services