Partners : Americas Channel Support Center

Value Proposition: Our Channel Support Center is staffed with experienced, dedicated, Hitachi Data Systems consultants that are available during business hours to answer questions, provide advice, and help you navigate your way within Hitachi Data Systems. The primary goal of the Channel Support Center is to assist you with pre-sales questions and requests.

Services

• Configuration consulting and validation of new footprints and upgrades including Hitachi Data Systems branded and 3rd party products sold by Hitachi Data Systems
• TrueNorth™ Solutions Pricing and Configuration Tool questions
• Pre-sales product information, sales and technical information
• Hardware, software, 3rd party, services
• Warranty/waived maintenance offerings
• Sales program and marketing information
• TrueNorth™ Channel Program information
• Competitive marketing information
• PartnerXchange questions
• Supported configurations
• OS, HBA, switches, storage, etc.
• Customer-specific software license questions, for example:
• What licenses have been sold to the customer
• What licenses are installed on the customer’s subsystem

Hours of Operation

8 a.m.-8 p.m. Eastern (Monday-Friday)

Partners can contact the Support Center by phone or email. For your convenience, there is a listing on PartnerXchange of the email address, direct dial numbers and a toll-free number, if available for your geographic area.

For additional information on the Channel Support Center, please contact your Americas Channel Support Manager or Channel Manager.