Santa Clara, California— June 24, 2003— Commitment toexcellence in customer service has earned enterprise storage leaderHitachi Data Systems, a wholly owned subsidiary of Hitachi Ltd.(NYSE: HIT), recognition as an outstanding supplier to SBCCommunications Inc. (NYSE: SBC). Hitachi Data Systems, and a selectgroup of other suppliers were honored recently for theircontributions in helping SBC deliver outstanding customer serviceto its customers. Hitachi Data Systems was recognized for itscontributions in the Customer Service Category.
"Customer satisfaction is serious business for us. It's whattruly differentiates us from our competitors," said Curt Wittich,vice president, North America Sales and Service, Hitachi DataSystems. "Excellence in customer service is a key component ofHitachi Data Systems' TrueNorth™ strategy, so it's gratifyingto be honored by SBC."
Hitachi Data Systems has a strong commitment to customersatisfaction and has been recognized in the past for its servicesand solutions. In a recent customer service and support survey byFIND/SVP, Hitachi Data Systems scored significantly higher than itsmajor competitors. The survey reported that 86% of respondents were"extremely satisfied" or "very satisfied" with the overall serviceand support they've received from Hitachi Data Systems.
Hitachi Data Systems is committed to enabling organizationsworldwide to exploit the full potential of information. Byfollowing and deploying our TrueNorth™ strategy, we providecustomers with a broad range of storage solutions to simplify,protect and optimize their information infrastructures. Ourofferings include enterprise and modular storage systems andsoftware, professional services, fully complemented bybest-of-breed products through industry alliances.
With 2,700 employees, Hitachi Data Systems conducts businessthrough direct sales and resellers in the public, government andprivate sectors in over 170 countries and regions on sixcontinents. Its customers include more than 50 percent of Fortune100 companies. For more information, please visit our Web site at www.hds.com.
Hitachi, Ltd., headquartered in Tokyo, Japan, is a leadingglobal electronics company, with approximately 320,000 employeesworldwide. Fiscal 2001 (ended March 31, 2002) consolidated salestotaled 7,994 billion yen ($60.1 billion). The company offers awide range of systems, products and services in market sectors,including information systems, electronic devices, power andindustrial systems, consumer products, materials and financialservices. For more information on Hitachi, please visit thecompany's Web site at http://global.hitachi.com.
Contacts: PR
Jodi Reinman, Hitachi Data Systems, (408) 970-1050, jodi.reinman@hds.com
TrueNorth, Hitachi Freedom Storage,Lightning 9900, and Thunder 9500 are trademarks of Hitachi DataSystems. All other trademarks are the property of their respectiveowners.
© Hitachi Data Systems isregistered with the U.S. Patent and Trademark Office as a trademarkand service mark of Hitachi, Ltd.
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